Ways to Welfare

Help is here

The COVID-19 pandemic has affected people in lots of ways, and whilst Cumbrian communities have been fantastic at supporting each other, many people are finding they need a bit of extra help and support.

These webpages give you information about support available to people in Cumbria, online and on the phone.

Don't wait for problems to get worse, there are organisations that can help, and it's better to get advice sooner rather than later.

Download the latest Help is here leaflet (PDF 1MB) for more information on the wide range of support available to you during the COVID-19 pandemic.

The Ways to Welfare service are currently receiving a high volume of calls. Please be aware that you may experience delays and bear with us whilst our team do their very best to meet this increased demand.Thank you for your patience. 

Do you need urgent help?

Cumbria County Council can provide urgent help and emergency support, including basic food and essential items, or if you are struggling to cope with your current situation for whatever reason.

Call the county council's Support Helpline on 0800 783 1966 (Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm). Our supportive staff will talk to you and suggest ways to help.

You can also email COVID19support@cumbria.gov.uk and you will receive a response within one working day.