Advice and help for consumers


Trading Standards works in partnership with the Citizens Advice consumer service providing free, confidential and impartial advice on consumer issues.  

They will advise you and will also refer complex enquiries, urgent enquiries and those requiring further action to Trading Standards. 

  • Website:
  • Telephone: 0808 2231133
  • The opening hours for Citizens Advice consumer helpline are Monday to Friday 9:00am to 5:00pm.

You can also e-mail us to let us know about something you feel we should know about, or to comment on the services we provide.

UK European Consumer Centre For Services

If you happen to be in dispute with a trader located in a different country to yourself, but still in the European Union, the UK ECC may be able to provide further support and assist in the contacting of the trader on your behalf: (add link to) UK European Consumer Centre

Guidance on Charges for the use of Debit and Credit Cards

Payment surcharging is when a fee is charged for the use of a particular means of payment, such as credit cards.  Consumers are often unaware of these fees until the final stages of a transaction, when a purchase decision has already been made.

Surcharges are often cited in the airline sector but are also imposed by some retailers in other sectors including rail, event tickets, cinemas, car dealerships and hotels.

New rules prohibit traders from levelling a surcharge in relation to a wide variety of transactions and surcharges are limited in some other circumstances. The prohibition comes into force on 13 January 2018.

Please see here for further information.