Get a copy of a certificate from Cumbria Registration Service

Central government recently announced that the Registration Service can start to do appointments again, but only when it is safe to do so.

We are working very hard at the moment getting our offices ready and changing how we will work with our customers and communities.  Keeping you and our team safe is our top priority.

We are taking things step by step and as soon as we can, we will gradually start to take appointments and bookings again.

Some of the things we are going to do:

  • Screens at all reception desks and office desks to protect you and our team
  • Masks and gloves for staff  
  • Organising thorough cleaning of each office every day
  • Sourcing stocks of local cleaning materials so the team can clean between each customer appointment
  • Washing our hands more often and always between appointments
  • Hand sanitizer units in place in all offices for you and our team
  • New ways of working to reduce the time we spend with you to a minimum 
  • New ways of working to avoid handling cash wherever possible
  • Up to date signs with advice on how to stay safe in our buildings

We want to do all this but still give you the best customer experience possible.  The safety of you and our team is our top priority, and whilst we hope to reopen as soon as it is safe to do so, we thank you for your continued patience whilst we get everything in place.

Our telephone lines are busy so please visit this web page to keep up to date.

Specific service information:

Birth

Death or Still-birth

Notice of Intent for Marriage or Civil Partnership

Ceremonies

Certificates 

Corrections and Re-registrations

Ordering a copy certificate

Cumbria Registration Service want to keep you and our teams safe and are reducing the number of people who visit our offices and reducing the need to pass paperwork or money between people.  These measures are important to reduce the risk of cross infection.

To do this we have introduced the following temporary measures:

You can:

  • Order a certificate online - this is the quickest and safest way to order
  • Order a certificate on the telephone if you can't use online services - but remember we are dealing with a high number of calls at this time so it may take a little longer
  • Ask a friend or family member to pay using their payment card if you don't have one.  Please be careful with your payment details at all times

You can't:

  • Go to one of our offices to order a certificate 
  • Send us an order in the post
  • Send us a cheque or postal order as we are reducing the paper we touch and also the need to go to the bank
  • Pay in cash 
  • Collect certificates once they are ready.  These will be posted to you only.

The following information should help to keep you right and answer all your questions, but if you have any difficulty and need advice or support with your order, please contact registration.service@cumbria.gov.uk and someone will be in touch to discuss your needs.

      All birth, death and marriage certificates for Cumbria are held by Cumbria Certificate Services based in Carlisle.

      Order your copy certificate:

      • Online 
        You can 'get a copy certificate online' online 24/7 using a debit or credit card in your name and registered to your address.  The standard certificate will be issued within 15 working days (In Cumbria we endeavour to issue within 10 working days) and once issued, posted out to you by Royal Mail Service We also provide a priority service if required. 
      • Telephone
        If you don't have online access to order your certificate you may call our team on 0300 303 2472

      All orders must be paid using a debit or credit card in your name and registered to your address.

      The standard certificate will be issued within 15 working days (In Cumbria we endeavour to issue within 10 working days) and once issued, posted out to you by Royal Mail Service.  

      We also provide a priority service if required. 

      If we are unable to locate the record and issue the certificate a full refund will be made

      If you have an enquiry about certificate services you can email: Cumbria.Certificates@cumbria.gov.uk

      Please note you cannot order certificates by email and under no circumstances should you put credit/debit card details in an email.

      Online and telephone orders: Payment made by credit card or debit card on application.

      Payment must be by a debit or credit card in your name and registered to your address. Alternatively we would need to speak to the cardholder who is willing to use their card to pay for your transaction.

      If we are unable to locate the record and issue the certificate a full refund will be made.

      We offer 2 service levels for all our certificates:

      1.    Priority certificates

      • If ordered by 3pm they are issued by close of business the same day.
      • If ordered after 3pm they are issued the following business day by 4pm.

      Once issued priority certificates are posted by Royal Mail 1st Class post.

      We do not accept any liability for items once they are in the hands of the postal service, alternatively you may wish to upgrade the postage as follows or collect in person.

      Confirmed delivery

      It is also possible to have your certificate delivered by confirmed delivery.  This service aims to deliver your order the next working day and gives you the added benefits of:

      • proof of delivery including a signature from the receiver
      • the ability to check online or on your mobile to see when your item has been delivered
      • compensation cover up to £50 for loss or damage. 

      Please contact the Royal Mail for more information.

      Confirmed delivery can be selected at an additional cost of £2.50 in your basket

      Priority delivery guaranteed by 1pm- priority certificates only

      If you need your certificate urgently it is possible to to select the priority delivery. This service aims to deliver your letter the next working day before 1pm and gives you the added benefits of:

      • proof of delivery including a signature from the receiver
      • the ability to check online or on your mobile to see when your item has been delivered
      • compensation cover up to £50 for loss or damage. 

      Please contact the Royal Mail for more information. This does not include Saturday delivery. 

      Ordering timescales for priority delivery  

      Order Saturday any time Receive Tuesday before 1pm
      Order Sunday any time Receive Tuesday before 1pm
      Order Monday by 3pm  Receive Tuesday before 1pm
      Order Tuesday by 3pmReceive Wednesday before 1pm
      Order Wednesday by 3pmReceive Thursday before 1pm
      Order Thursday by 3pmReceive Friday before 1pm
      Order Friday by 3pmReceive Monday before 1pm

      Priority delivery can be selected at an additional cost of £7.50 in your basket.

      2.    Standard certificates 

      Standard certificates are issued within 15 working days (In Cumbria we endeavour to issue within 10 working days).  Once issued they are posted Royal Mail 2nd class.

      We do not accept any liability for items once they are in the hands of the postal service, alternatively you can upgrade the postage as follows or collect in person.

      Confirmed delivery

      It is also possible to have your certificate delivered by confirmed delivery.  This service aims to deliver your letter the next working day and gives you the added benefits of:

      • proof of delivery including a signature from the receiver
      • the ability to check online or on your mobile to see when your item has been delivered
      • compensation cover up to £50 for loss or damage. 

      Please contact the Royal Mail for more information.

      Confirmed delivery can be selected at an additional cost of £2.50 in your basket

      Please note:  The above timeframes cannot be guaranteed.  We have an excellent customer satisfaction record however in extreme circumstances it may not be possible.  Delivery of your order is the responsibility of Royal Mail.  Any claims would be through their compensation scheme as detailed on their website.  Cumbria County Council does not accept liability for postage.

      • your full name, address and daytime telephone number in case we need to contact you regarding the request
      • the Registration district where the event took place. This must be within Cumbria
      • the exact date of the event or for family history purposes a minimum of the year and quarter are essential
      • full names of the parties involved where possible otherwise we can not ensure the correct entry will be issued.

      Important information about marriage entries

      If the request is a marriage certificate then you must provide the exact place name of the register office or the name of the church.  This is very important for the location of the entry.  We are unable to process certificates that do not include this information. 

      If you have any further questions please email: Cumbria.Certificates@cumbria.gov.uk

      Unfortunately we can not undertake protracted searches, you must have all the information detailed above for us to locate the entry.

      If, for whatever reason we are unable to produce the certificate then we will refund you the amount you have paid.