Children and Families Information Service

The Children and Families Information Service provides free information, advice and guidance about a wide range of services, activities and entitlements for families with 0-19 year olds.

  • local childcare providers including brokerage service
  • free early years entitlement
  • support and advice groups
  • parent and toddler groups
  • activities for children and young people
  • services, a helpline, publications and websites
  • financial help
  • maternity and paternity rights and benefits
  • parental rights

The enquiry line is open 9am to 5pm Monday to Friday.  When the office is closed you can leave a message on the answerphone and we will get back to you as soon as we can.

The service also provides:


Guidance for local authorities Childcare Act 2006 (PDF 2MB)

Parents' guide to choosing childcare (PDF 1.7MB)