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Advice and help for consumers


Trading Standards works in partnership with the Citizens Advice consumer service providing free, confidential and impartial advice on consumer issues.  

They will advise you and will also refer complex enquiries, urgent enquiries and those requiring further action to Trading Standards. 



         Telephone: 03454 04 05 06

         In person: Trading Standards provide face to face advice. Visit our Contact us pages for more information

         The opening hours for Citizens Advice consumer helpline are Monday to Friday 9:00am to 5:00pm. 


You can also e-mail us to let us know about something you feel we should know about, or to comment on the services we provide.

UK European Consumer Centre For Services

If you happen to be in dispute with a trader located in a different country to yourself, but still in the European Union, the UK ECC may be able to provide further support and assist in the contacting of the trader on your behalf: (add link to) UK European Consumer Centre