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Advice and help for consumers

 

Trading Standards works in partnership with the Citizens Advice consumer service providing free, confidential and impartial advice on consumer issues.  

They will advise you and will also refer complex enquiries, urgent enquiries and those requiring further action to Trading Standards. 

 

         Website: www.adviceguide.org.uk

         Telephone: 03454 04 05 06

         In person: Trading Standards provide face to face advice. Visit our Contact us pages for more information

         The opening hours for Citizens Advice consumer helpline are Monday to Friday 9:00am to 5:00pm. 

 

You can also e-mail us to let us know about something you feel we should know about, or to comment on the services we provide.

UK European Consumer Centre For Services

If you happen to be in dispute with a trader located in a different country to yourself, but still in the European Union, the UK ECC may be able to provide further support and assist in the contacting of the trader on your behalf: (add link to) UK European Consumer Centre

Nominated Neighbour Scheme

The Nominated Neighbour Scheme helps householders within the community to feel safer when dealing with unwanted or unexpected callers to their home address.  The Scheme works by the vulnerable person being given a specially developed card that they hold up to a window or door which advises any unidentified or unexpected caller to go to the address of a Nominated Neighbour, who will check the callers identity and if they are genuine return with them and supervise the visit to make sure that nothing untoward takes place and will remain there until the caller has left.

When the card is shown to the caller it replaces any need for the occupant to enter into conversation with that person and a genuine caller will not mind following the instructions.  The Scheme will help limit the opportunity for rogue doorstep callers to con their way into homes or persuade residents to have unnecessary home improvements.  Once they fail to gain access and know the local community are alert to their activities it will act as a strong deterrent to stop them returning in the future.

If you would like a Nominated Neighbour Scheme pack sent to you or a vulnerable neighbour or relative within Cumbria please contact Trading Standards via the Citizens Advice consumer service helpline on 03454 04 05 06 or email trading.standards@cumbria.gov.uk