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Disabled Person`s Bus Pass

You may qualify for a Disabled Person's NoWcard if you:
  • are blind or partially sighted;
  • are severely or profoundly deaf;
  • are without speech;
  • have a long term disability or injury which seriously impairs the ability to walk;
  • are without the long-term use of both arms;
  • have a learning disability that is a state of arrested or incomplete development of mind which includes significant impairment of intelligence and social functioning;
  • would, if applied for a driving licence, be refused on the grounds of physical fitness.

 

Companion Pass

If you have a Disabled Person's Pass and cannot travel without help, then a companion will be able to travel with you free of charge.

  • This is a special discretionary scheme offered by Cumbria County Council to Cumbrian residents;

  • Your companion is only able to travel at the same time as you within the county's boundary; outside of the county your companion will need to purchase a ticket;

  • A Companion form can be requested at the same time as you apply for a Disabled Person's Pass.

 

24/7 Pass

If you have a Disabled Person's Pass and need to travel before 9.30am or after 11.00pm, this additional scheme allows you to do that if it will help you access work (including unpaid work), training or day-care services.

This is a special scheme funded wholly by Cumbria County Council.

To qualify you will need to complete the 24/7 form and provide: 

  • Proof of work - a copy of a current pay slip, a letter from your place of work confirming you work there, or the name and address of your place of work with the telephone number of someone we can contact;

Or

  • Name and address of your training establishment, including your course leader/tutor and their telephone number;

Or

  • Name and address of your day-care service facility, including the telephone number.

A 24/7 form can be requested at the same time as you apply for a Disabled Person's Pass, or collect one from the library in Barrow, Carlisle, Kendal, Penrith, Whitehaven, Workington or the Local Links office in Alston, Kirkby Stephen or Coronation Hall in Ulverston.

Visit the library in Barrow, Carlisle, Kendal, Penrith, Whitehaven, Workington or the Local Links office in Alston, Kirkby Stephen or Coronation Hall in Ulverston. You won't need to fill in a lengthy application form or take in a passport photo as the library staff will do this for you. Your NoWcard will be sent to your home address.

Documents to take

A - Proof of address - one of the following:

  • Council Tax Bill
  • Utility bill dated within the last 3 months
  • Rent book/statement
  • Bank statement dated within the last 3 months

B - Evidence of Disability - one or more of the following: 

  • Blind Registration Form/Card
  • Letter from Social Services (learning disability)
  • Disability Living Allowance (DLA) Mobility Component at the Higher Rate (valid for minimum of 12 months from date of application)
  • Personal Independence Payment (PIP) 8 or more points under 'Moving Around' (valid for minimum of 12 months from date of application)
  • War Pension mobility supplement
  • Blue Badge (valid for minimum of 12 months from date of application)
  • Letter/certificate from Medical Specialist/Hospital
  • Letter from Driving and Vehicle Licensing Agency (DVLA), confirming that you have surrendered your licence due to physical fitness.


Cumbria County Council will make an assessment based on your individual circumstances.

To renew your pass please visit the official NoWcard website

Please note there is a £ 10 charge to replace your lost or damaged card. If your card has been stolen and you have obtained a police crime number with regard to the theft of the card, the charge will be waived.

There are a number of options available to obtain a replacement pass.

On-line:
If you have a credit or debit card you can order your replacement online. Please note you will be asked to supply an e-mail address as part of the request process so a receipt for your payment can be generated. You should also note the replacement pass will be sent to the address held on our records for the pass holder. If this address has changed you should notify us in advance of your replacement request.

Access the online service here.

Please note this on-line payment facility is available to Cumbrian residents only

By Telephone:
If you have a credit or debit card you can order a replacement over the telephone by calling 01228 226720. Please note the number is not an automated service and is only available during normal office hours Monday to Friday.

In Person:
You can order a replacement bus pass by visiting one of the Libraries or Local Links listed below:

Barrow Library
Carlisle Library
Kendal Library
Penrith Library
Whitehaven Library
Workington Library
Alston Local Links
Kirkby Stephen Local Links
Ulverston Coronation Hall

By Post:
You can apply in writing by forwarding your name, address and pass number along with a cheque for £ 10.00 (made payable to Cumbria County Council) to:

The ENCTS Assistant
Integrated Transport Team
Cumbria County Council
Parkhouse Building, Kingmoor Business Park,
Carlisle
CA6 4SJ

If you move address you should let us know:

        Call the NoWcard helpline on 0300 123 6737, or

        Go to one of the six main libraries at Barrow, Carlisle, Kendal, Penrith, Whitehaven, or Workington, or to Alston Local Links, Kirkby Stephen Local Links or Ulverston Coronation Hall.

If you move outside of Cumbria, you must return your NoWcard with a note to that effect to:

        FREEPOST NOWCARD

If the NoWcard holder has passed away, you should return their NoWcard with a note to that effect to:

        FREEPOST NOWCARD

If your disability details change, you should let us know:

        Call the NoWcard helpline on 0300 123 6737, or

        Go to one of the six main libraries at Barrow, Carlisle, Kendal, Penrith, Whitehaven, or Workington, or to Alston Local Links, Kirkby Stephen Local Links or Ulverston Coronation Hall.

If you change your name, you can either:

        Continue to use your NoWcard until it expires, then provide evidence of your new name, or

        Change your card if you want it to show your new name.
You will need to take proof (Deed Poll or Marriage Certificate) to one of the six main libraries at Barrow, Carlisle, Kendal, Penrith, Whitehaven, or Workington, or to Alston Local Links, Kirkby Stephen Local Links or Ulverston Coronation Hall.