Access Keys:

Dial-A-Ride Schemes (Barrow Ring-a-Ride and Carlisle City Wheels)

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Dial-a-Ride schemes were originally provided to help address the lack of accessible public transport in Barrow and Carlisle city centres. Both areas have been reviewed and as they are now served by regular scheduled bus services which are fully accessible and there are a number of taxi firms that now operate with wheelchair accessible vehicles, the schemes will cease to be provided from 1st September 2015.

If you would like more information on transport options available to you, including contact numbers for local transport providers, please see information provided below. Alternatively, you can telephone 01228 226523 and one of the Community Transport Team will telephone you back to discuss available transport options.

If you need to attend a hospital or health appointment, you may be entitled to free patient transport provided by North West Ambulance Patient Transport Services.

· General Enquiries Telephone number: Freephone 0800 0323240 or 01228 403031

· Haemodialysis and Cancer Patients: Freephone 0800 0289224 or 01228 403064

· Visit: www.patienttransport.nwas.nhs.ukthis external link will open in a new window

Networks of accessible scheduled bus services are provided across the town centres - Bus Route maps and Timetables

operated by:


· Visit: www.stagecoachbus.comthis external link will open in a new window

· Carlisle Telephone: 01228 597222

· Barrow Telephone: 01229 433333

If you have a powered wheelchair, please contact Stagecoach to discuss its' suitability for getting on/off buses.

· Email:

· Carlisle Telephone: 01228 819090

· Barrow Telephone: 01229 433333

Reays (Carlisle only)

· Visit: external link will open in a new window

· Telephone: 016973 49999

Contact details for all Cumbria's bus operators

Cumbria County Council is responsible for administering the English National Concessionary Travel Scheme (ENCTS).

Cumbrian residents who have a NoWcard are entitled to free bus travel between 9.30am and 11.00pm Monday to Friday and all day Saturday, Sunday and Bank Holidays throughout England on local bus services.

The age at which older people become eligible for a bus pass is the same age at which women become eligible for the state pension. Currently, anyone born before 5 December 1952 is eligible.

You may qualify for a Disabled Person's NoWcard if you:

· Are blind or partially sighted

· Are severely or profoundly deaf

· Are without speech

· Have a long term disability of injury which seriously impairs the ability to walk

· Are without the long term use of both arms

· Have a learning disability that is a state of arrested or incomplete development of mind which includes significant impairment of intelligence and social functioning

· Would, if applied for a driving licence, be refused on the grounds of physical fitness.

For more information:

· Older Person's Bus Pass and Disabled Person's Bus Pass

· Telephone: 0300 123 6737

Companion Concession

If you have a Disabled Person’s NoWcard and cannot travel without help, then your carer will be able to travel with you free of charge. This is a discretionary concession which the County Council offers. Your companion is only able to travel at the same time as you within the County’s boundary. A companion form can be requested when you apply.

For more information:

· Disabled Person's Companion Bus Pass

· Telephone: 0300 123 6737

Taxis (Hackney Carriages) and Private Hire Vehicles are licensed to ensure that they are suitable and safe for you to travel in.

Contact details for Taxi and Private Hire operators with wheelchair accessible vehicles are:


· AAA Taxis 01228 808777

· Barry’s Taxis 07766 700020

· Beeline Taxis 01228 534440

· Carlisle Drivers 01228 515818

· Carlisle Taxis 01228 247365

· Carlisle Taxi Hire 01228 424242

· City Taxis 01228 520000

· MM Taxis 01228 210200

· Radio Taxis 01228 527575



· Carefree Travel 01229 829217

· Central Cars 01229 870444

· Dalton Cars 01229 464051