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Reporting a problem on the highway

Report a new fault on the highway
Track an existing fault on the highway

Whilst we carry out regular inspections of the roads in Cumbria for which we are responsible, we welcome reports of problems in your street or on the highway. 

The Highways hotline team will take details of your street or highway problem. The fault is then logged onto our database and, if we have sufficient details, our mapping software. Our engineers then visit the reported fault, inspect it and determine the level of response required.

The hotline is staffed between the hours of 8.30am and 5pm. Outside of these working hours and on weekends and public holidays, this number will be diverted to an answer phone service. Calls received out of hours will be logged the next working day and you will be called back if requested or if additional information is required.

The level of response to your problem depends on the category that the fault falls into:

Category one defects are those which are dangerous or potentially dangerous and which require prompt attention. These defects are sub-divided into immediate, one working day and five working day categories, depending on their severity and location.

All other defects -  For defects which are not considered dangerous the level and speed of response will vary depending on the position of the highway in the hierarchy, the budget available and the scale and location of the defect.

What is considered a dangerous defect?:

Dangerous defects include significant road potholes (those with a depth or more than 100mm), major flood damage and exposed electrical wiring in street light columns.

Help us to locate the fault easily.

When you report a problem it is really helpful if you can provide the following information:

  • The precise location of the fault, i.e. the name of the street, highway or postcode.
  • If you are reporting a streetlight, let us know its number - you should be able to find a 3 number digit on every streetlight.

Report/Track a fault

To report a fault by phone, call the Highways Hotline on 0300 303 2992 (answer phone service evenings, weekends and public holidays) *Please note - cost of calls may vary depending on mobile provider*

or email your area:





Highways Emergencies

Please report any highways emergencies through the highways emergency telephone number - 0300 303 2992 during office hours and via the police between 5pm and 8.30am.

Download the Fill That Hole App to report potholes from the roadside on your iPhone