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Obtaining a copy of a certificate

All birth, death and marriage certificates for this district are held by Cumbria Certificate Services based in Carlisle.

Copy certificates may be ordered in the following ways:

Online:

You can 'get a copy certificate' online 24/7 using a debit or credit card in your name and registered to your address.  The certificate will be issued within five working days (or a priority service is available) and once issued, posted out to you by Royal Mail Service.

To use this option please use the link above.

 

By telephone:

0300 303 2472 


We are available to take your order over the telephone between the hours of 9am and 4pm Monday to Friday.

During periods of high call volumes you may receive an answer machine message, please leave your details and be assured a member of the team will return your call as soon as possible.

If you have an enquiry regarding certificate services you may e-mail:

Cumbria.Certificates@cumbria.gov.uk

Please note you cannot order certificates by e-mail and under no circumstances should you put credit/debit card details in an e-mail.

 

By post or in person

Cumbria Certificate Services
Lady Gilford's House
Petteril Bank Road
Carlisle
CA1 3AJ

Please note if we are unable to locate the record and issue the certificate a full refund will be made.

If you have paid in cash for your certificate and we are unable to find the entry,  you will be required to collect the cash from the office where the payment was made as we are unable to post out cash in the post.

 

 

Online and telephone orders: - Payments is made by credit card or debit card on application.

Post : - Cheque or Postal Order.

Cheques should be made payable to Cumbria County Council.

Cheques that are made out to any other payee will be returned to sender and the application can not be processed.

In Person - Cash/Cheque/Postal Order/Debit Card/Credit Card

If you have paid in cash for your certificate and we are unable to find the entry,  you will be required to collect the cash from the office where the payment was made as we are unable to post out cash.

Confirmed delivery service is £ 15.00  Recommended Option

This certificate is posted within 5 business days of the order being placed.

We obtain proof of postage and a signature is required upon receipt.

You can check online or on your mobile to see if the item has been delivered.

There is a Royal Mail compensation scheme which provides cover up to £ 50.  This is available from  Royal Mail and not Cumbria County Council. Please see Royal Mail for details.

Cumbria County Council are not responsible for items that go missing through the post.

Please note that this option is not available outside the UK.

Priority Service £ 32.50 each certificate

Order SATURDAY      any time and receive TUESDAY before 1pm

Order SUNDAY          any time and receive TUESDAY before 1pm

Order MONDAY         by 1pm and receive TUESDAY before 1pm

Order TUESDAY        by 1pm and receive WEDNESDAY before 1pm

Order WEDNESDAY  by 1pm and receive THURSDAY before 1pm

Order THURSDAY     by 1pm and receive FRIDAY before 1pm

Order FRIDAY           by 1pm and receive MONDAY before 1pm

We obtain proof of postage and a signature is required upon receipt.

You can check online or on your mobile to see if the item has been delivered.

This item is trackable and traceable through Royal Mail.

There is a Royal Mail compensation scheme which provides cover up to £ 50.  This is available from  Royal Mail and not Cumbria County Council. Please see Royal Mail for details.

Cumbria County Council are not responsible for items that go missing through the post.

Please note that this option is not available outside the UK

Standard Service £ 12.50

This certificate can take up to 5 working days to process.

We post the certificate in first class post.

Cumbria County Council are not responsible for items that go missing through the post.

Please note:-

The above timescales cannot be guaranteed.  We have an excellent customer satisfaction record however, in extreme circumstances it may not be possible.

Cumbria County Council does not accept liability for postage.

Delivery of your order is the responsibility of the Royal Mail.  Any claims would be through their compensation scheme as detailed on their website. 

 

Your full name, address & daytime telephone number in case we need to contact you regarding the request.

We encourage you to provide a separate cheque for each certificate application. This avoids any delay should there be a problem locating an entry if several are requested.  Otherwise we can only issue the certificates once all entries are found. This is especially important if the requests are for family history entries.

The Registration district where the event took place. This must be within Cumbria.

The exact date of the event or for family history purposes a minimum of the year and quarter are essential.

Full names of the parties involved where possible otherwise we can not ensure the correct entry will be issued.

IMPORTANT INFORMATION REGARDING MARRIGE ENTRIES

If the request is a marriage certificate then you must provide the exact place name i.e. the register office or the name of the church.  

This is very important for the location of the entry.  We are unable to process certificates that do not include this information.

If you have any further questions please don't hesitate to contact our certificate centre on 0300 303 2472 for advice or

please E mail: Cumbria.Certificates@cumbria.gov.uk

Unfortunately we can not undertake protracted searches, you must have all the information detailed above for us to locate the entry.

If for whatever reason we are unable to produce the certificate then we will refund you the amount you have paid.