This week Cumbria County Council has re-launched its website with important improvements for council customers going online.
The website - cumbria.gov.uk - has been completely redesigned and now includes new hover menu across the top of the home page using 'top tasks' to take the customer to where they want to go immediately. It has been updated in line with best practice making it cleaner and less cluttered.
There are new and simple eye-catching icons making the website as easy to use as possible and headings that have been developed with the needs of the customer in mind, using plain English and structured around what the customer is looking for rather than the structure of the council.
Cllr Eddie Martin, Leader of Cumbria County Council, said: "The council's website receives an average of 125,000 visits every month and typically half a million pages are read every month by those visitors.
"In a county of half a million people it's clear that our website is a crucial vehicle for not only informing people about council services, but also providing a way of accessing those services online.
"Our website is a quick and easy way of doing anything from renewing a library book or finding out school term dates, to ordering a blue badge for disabled parking. It offers a myriad of services to many different audiences.
"I'm delighted that our new web design is far more customer-focused than ever before so that people can find what they need quickly and simply."
The council's website was judged earlier this year by the Society of Information and Technology management (SOCITM) as part of a national survey that rates all council websites in the country. It was rated as three stars out of a possible four. Although a very good score, the county council has been working hard with customers to make its website even better since the survey. The new site went live today (Monday, 20 August 2012).
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