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Give Feedback on Adult Social Care

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We welcome all feedback about our services.  If you have a compliment, concern, comment or complaint about our services, or a decision or action we have taken, then please let us know about it.  We will try to use the feedback you provide as a way of improving our services to you and to others.

You can tell us about your compliment, comment, concern or complaint in whatever way you prefer:

Compliments
If you think we are providing a really good service then please let us know that we have got things right.  We appreciate being told when we are doing things really well.

Comments and concerns
We will listen carefully and fairly to all concerns and comments.  You do not have to make a formal complaint in order to get things changed.

Complaints
You can make a complaint in whatever way you choose to any member of staff.  We also have a procedure explaining in more detail how to make a complaint and how we will deal with it.  When we receive a complaint we will usually try to speak or meet with you to find out a bit more about it and how we think we can deal with it.  We will put things right if we can, within an agreed timescale.  If we cannot resolve a complaint we will always provide a full and open explanation for our decisions or actions.

Local Government Ombudsman
You may at any stage refer your complaint to the Local Government Ombudsmanthis external link will open in a new window (LGO).  Normally the Ombudsman will expect you to have given the Council an opportunity to deal with the complaint(s) you have made.