By using our online comments, compliments and complaints form
Face to face with any member of adult social care staff
If you think we are providing a really good service then please let us know that we have got things right. We appreciate being told when we are doing things really well.
Comments and concerns
We will listen carefully and fairly to all concerns and comments. You do not have to make a formal complaint in order to get things changed.
You can make a complaint in whatever way you choose to any member of staff. We also have a procedure explaining in more detail how to make a complaint and how we will deal with it. When we receive a complaint we will usually try to speak or meet with you to find out a bit more about it and how we think we can deal with it. We will put things right if we can, within an agreed timescale. If we cannot resolve a complaint we will always provide a full and open explanation for our decisions or actions.