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What Happens When You Apply for Support From Adult Social Care

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We will first work out with you what support you need by undertaking an Adult Social Care Assessment

  • This assessment helps us to understand things from your point of view, agree on how best to meet your needs, identify the charges associated with your care and support needs, and decide whether you qualify for support from us and what contribution you need to make to the cost of your care and support. 
  • During your assessment, we will ask you about different aspects of your life, and what you would like to achieve. 
We will work out the costs and payments.
  • Once we know what your needs are, we can work out the amount of money we think it will cost to meet them.  This is called your indicative amount.

Together, we will determine what you want to achieve and the support you need to achieve it, resulting in your Support Plan.

  • Everyone's Support Plan is different. 
  • It can be in whatever format suits you best as long as it demonstrates how the care and support arrangements in the plan will help to meet the needs identified in your assessment. 
  • You can make your Support Plan yourself or ask someone to help you with it, such as family, friends, a service provider, etc.

We will then review and agree your support plan and personal budget.

  • We have to charge for most of our care and support services.  This means that you may need to put some of your own money towards your personal budget.
  • We work out how much you need to pay using the information you give us about your finances during your financial assessment.  This will take into account your income and capital, including savings and property.

Finally, you can start setting up your care and support.

  • Support can be set up in several different ways:
    • Some support can be arranged directly by Adult Social Care if you ask us to do this.
    • You can choose to have your support from an independent provider.  Adult Social Care can help you to choose the provider(s) and make arrangements.
    • You can choose to set up support yourself; for example, by using direct payments via a pre-paid card.  This is when we give you an agreed amount of money (minus your own financial contribution towards this) so that you can arrange your own care.  Adult Social Care can help you to set up your own support.
    • You can also have a combination of care and support provided by us, and support that you choose yourself and pay for directly.